Shipping policy
- Overview
This Global Shipping Policy applies to all orders placed on the website operated by Hago Place, managed by MET GLOBAL TRADE, LLC.
We ship worldwide and follow international shipping, import, and logistics regulations to ensure safe, reliable, and efficient delivery.
- Processing Times
Once an order is placed, the following processing times apply:
Processing time: 1–3 business days
Orders are processed Monday–Friday
Orders placed on weekends or holidays begin processing on the next business day
During peak seasons (Black Friday, Cyber Monday, holidays), additional processing time may be required.
- Shipping Times (Global)
Delivery times vary by destination country.
Estimated Delivery Windows:
United States: 5–12 business days
Canada: 7–15 business days
Europe (EU/UK): 7–15 business days
Middle East (UAE, KSA, Qatar): 6–14 business days
Asia: 7–20 business days
Australia & Oceania: 8–20 business days
Latin America: 10–25 business days
Brazil: 12–25 business days
These estimates may vary due to customs inspections, weather conditions, carrier delays, strikes, or other external factors.
- Tracking Information
All orders include tracking.
Tracking numbers are emailed once the order ships.
Some carriers may take up to 48 hours to update tracking activity.
Tracking accuracy may vary based on local carriers.
If tracking is not received within 5 days, customers may contact support.
- Shipping Regions
MET GLOBAL TRADE, LLC ships to most countries worldwide, except regions restricted by:
Trade sanctions
Import embargoes
Carrier limitations
If an order is placed to a restricted region, MET GLOBAL TRADE, LLC reserves the right to cancel and refund the purchase.
- Customs, Duties & Import Taxes
Depending on the destination country, customers may be required to pay:
Import taxes
Duty fees
VAT
Administrative customs charges
These fees:
Are not included in product or shipping costs
Are the customer’s responsibility
Are non-refundable
Refusing to pay customs duties may result in the package being returned or destroyed by customs.
- Incorrect Address or Address Errors
Customers are responsible for entering a complete and accurate shipping address.
MET GLOBAL TRADE, LLC is not responsible for:
Incorrect or incomplete addresses
Failed deliveries due to customer unavailability
Packages returned to sender due to address errors
If a package returns due to an incorrect address:
Re-shipping may be offered at the customer’s expense.
- Failed Delivery Attempts
Carriers may attempt delivery multiple times. If the customer is unreachable:
The package may be held at a local pickup location
The package may return to sender after the holding period
MET GLOBAL TRADE, LLC is not responsible for failed deliveries caused by customer unavailability.
- Lost or Stolen Packages
Lost in Transit
If a package is confirmed lost by the carrier, MET GLOBAL TRADE, LLC will:
Ship a replacement, or
Issue a refund
Carrier tracking must confirm the loss.
Stolen After Delivery
If tracking shows “Delivered” but the package cannot be located, the customer must file a claim with the local carrier.
- Delays Beyond Our Control
The following may cause extended delivery times:
Customs inspections or delays
Severe weather conditions
Cargo capacity shortages
Political instability
Natural disasters
Carrier operational issues
These delays do not qualify for refunds.
- Order Splitting
For faster delivery, multi-item orders may be shipped in multiple packages.
Each shipment will receive its own tracking number.
- Logistics Partners
MET GLOBAL TRADE, LLC ships through global logistics networks including, but not limited to:
USPS
UPS
FedEx
DHL
Royal Mail
PostNL
Aramex
DPD
The selected carrier may vary depending on warehouse, destination, and shipping method.
- Shipping Fees
Shipping costs are calculated at checkout based on:
Destination country
Shipping method selected
Package weight and size
Shipping fees are non-refundable except in cases where MET GLOBAL TRADE, LLC made an operational error.
- Changes to Shipping Address After Purchase
Once an order has been processed or shipped:
Address changes may not be possible.
Customers may attempt direct contact with the carrier.
- Order Status Support
For assistance with shipping or delivery issues, customers may contact our support team through the store contact page.
- Policy Updates
This Shipping Policy may be updated at any time to comply with international regulations and logistics changes.
The latest version will always be displayed on this page.
